"redistance.com" reserves, subject to legislation, the right to modify or revise freely the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers/users of any change through the pages of this online store. Contracts through the online store are drawn up in Greek.
Provided Information & Products
"redistance.com" is committed to the accuracy, truth and completeness of the information provided in the online store. "redistance.com", in good faith and subject to the law, is not responsible and is not bound by electronic data entries made by mistake in common experience and is entitled to correct them whenever it becomes aware of their existence, making the required updates to the transacting parties, if necessary.
Limitation of liability
The "redistance.com" in the context of its transactions from the online store, is not responsible and is not obliged to compensate for any damage or damage resulting from the cancellation of orders by the customer, as well as from the culpable non-execution and / or delay in their execution. It does not guarantee the availability of the products displayed in the online store, but undertakes to inform the interested customers without delay based on the data kept about the availability or not of the products of the online store. The online store provides the content of the products (names and description, photos, illustrations, price) available through the website "exactly as is".
Order Submission and Execution
Order as a guest
Create an account
The user can place orders by creating an account in our online store, entering his e-mail and a password of his choice. In this way, the user can access all his orders in our online store, as well as monitor the progress of each order he makes.
Order confirmation and cancellation
After the submission and completion of the order, we will contact via e-mail to the email address indicated by the user to confirm the order. The order is considered to have been accepted by "redistance.com" the moment the user receives relevant information with the analysis of his order via email according to the above.
If a product is not available, we will inform the user by email or phone about the progress of his order.
If the online order has been completed and the user wishes to cancel it even before sending his order, he can call (+30) 2110156009 (Monday to Friday 10:00 – 17:00) or send us an email at: [email protected] with subject "Order Cancellation". In this case, "redistance.com" will undertake the cancellation of its order and will inform the user electronically. For the refund the provisions of the section "Right of Withdrawal – Product Returns" below apply.
Time and Method of delivery of products
Deliveries are made on working days between Monday and Friday.
The products can be shipped anywhere within the Greek Territory, Cyprus and other countries within or outside the European continent. "redistance.com" can choose any of the cooperating courier or forwarder companies to ship the products, with their necessary contractual commitment for the safe delivery of the products in accordance with the legislation.
The shipment of the products will be made with a delivery note from the courier company cooperating with the "redistance.com", along with the corresponding tax document. In case the user has not received the document (invoice or retail receipt), please contact us at (+30) 2110156009 (Monday to Friday 10:00 – 17:00) or send us an email at [email protected] email address. Ownership of the product is transferred after full payment, while the risk passes upon delivery.
The shipping cost of the products is set at 5 euros for shipments to Greece, while for deliveries outside Greece the price list of the cooperating courier company applies. The user is informed about this before proceeding with the payment of the ordered items.
For Shipments within Attica – Rest of Greece
The execution of orders of readily available products, after their delivery by "redistance.com" to the cooperating courier company, will be carried out within 1-3 working days for areas within Attica and within 2-5 working days for the rest of Greece, except in cases of unavailability of products, delivery to inaccessible areas and occurrence of exceptional conditions, as described below.
In case of ordering personalized products, their delivery to the courier company takes place after their preparation by "redistance.com", for the time of which the customer is informed before the completion of his order.
For Shipments to Cyprus
For Cyprus, the execution of the order will be carried out within 2 – 5 working days. In inaccessible areas of the Republic of Cyprus, it may be necessary to pick up the order from the nearest store of the courier company, after informing the customer.
For Shipments within the European Union
Orders abroad are delivered within 1-6 working days.
For Shipments outside the European Union
For orders outside the European Union, delivery will be carried out within 1 – 8 working days.
The order may be delayed for the following reasons:
The product has been delayed to be sent to us by the supplier: In such a case, we will contact the user immediately to confirm whether he wants the order to be delivered without the unavailable product. The product in question will be shipped as soon as it becomes available.
Extreme weather conditions – strikes – force majeure: In periods of extreme weather conditions or strikes as well as in any case of force majeure, which may affect the transport and delivery of the order. The measures taken to contain the COVID-19 pandemic fall under the definition of force majeure. Please note that due to the measures to address the COVID-19 pandemic, there is a high probability of delay in product deliveries. "redistance.com" undertakes to make every effort to send you the products on time, but in no case does it guarantee the shipment of the products within the above mentioned deadlines.
Inability to communicate with the user: In case it is impossible to communicate by phone and / or e-mail with the user (if a problem occurs in the order, either in relation to the product or in relation to its payment) because e.g. the information entered is not properly updated.
The following options are provided for the payment of the price for the payment of your order:
by credit card (Visa or Mastercard or Maestro)
via debit card
online via PayPal
by direct payment to the bank account of "redistance.com" to serve the users of the online store.
Right of Withdrawal – Product Returns
There is the right to return the products (for exchange or full refund) without penalty and without the obligation to announce the reason for their return, within fourteen (14) working days from the date of receipt, according to the receipt documents. In this case, the customer is charged only with the cost of returning the products. There is no possibility of returning or exchanging personalized products.
Returns are accepted under the following conditions:
the returned products are in the same condition in which they were received, i.e. without being unsealed or their packaging has been tampered with,
In case of an error of "redistance.com" during the shipment of the products, the return is accepted if you notify us within a period of not more than two (2) working days. In this case we fully refund the money corresponding to the value of the order and shipping costs,
If there is no error on the part of "redistance.com", only the amount corresponding to the value of the products is refunded and the shipping costs are borne exclusively by the customer,
in the refund the client must declare the account to which he wants the deposit to be made,
For returns it is necessary the retail receipt or invoice that has been sent to you with the product. If an invoice is issued, the return must be made together with the consignment note.
Before any return of products, "redistance.com" must be informed in writing by sending an e-mail to the following address: [email protected] with subject "Withdrawal Request", indicating the date, order number or Shipping Note accompanying the order and the relevant payment document within the set deadlines.
"redistance.com" is entitled to reject returns of products that have not been returned in accordance with the terms of the return policy mentioned herein.
In addition, it is noted that "redistance.com" may proceed with the refund if the returned products meet all the above conditions and are suitable for sale.
In case of non-mistaken, non-damaged or generally non-defective product for the purpose of refund, the customer undertakes the shipping costs of the products to be returned.
The customer is always responsible for shipping, as it is not possible for "redistance.com" to track the package at any postal/transport company.
To avoid your own inconvenience, you should carefully check at the time of delivery of the order the condition of the products and the intact of their packaging in order to detect any obvious defects (eg broken merchandise). In case you find a defect in the product, you must contact immediately after delivery, on the same day or the next working day, at (+30) 2110156009 (Monday to Friday 10:00 – 17:00) or email [email protected]. In case of any actual defects or deficiencies of agreed properties in the products sold, the provisions of the Civil Code apply, as well as any more specific provisions of the law on consumer protection.
In case of return of the products and depending on the method of payment of the order and on the other hand the way they will be returned, the refund will be completed within thirty (30) calendar days from the date of receipt of the products by "redistance.com". The refund can be made by crediting a bank account, upon notification of this in the "redistance.com" by the Customer.
Applicable law - Dispute resolution - Jurisdiction
The applicable law in distance sales contracts is Greek Law and the Greek Courts are competent for the judicial settlement of disputes.
According to Directive 2013/11/EC, which was incorporated in Greece by Joint Ministerial Decision 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure throughout the European Union is now provided. If the customer is a consumer (i.e. a natural person acting outside his professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for online dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm
For more information we are always at your disposal either by phone at (+30) 2110156009 or by e-mail at [email protected]
Intellectual property rights
"redistance.com" hereby expressly reserves all intellectual property rights in any and all elements of the Website, as well as in the Material, such as, but not limited to, intellectual property rights, industrial property rights on product or service marks, trade names, distinctive features, etc.
Licensing – restrictions on use
Apart from the above permitted uses, the Website and its Material may not be reproduced, copied, leased, sold, sublicensed, assigned, transferred, exported, transmitted, retransmitted or distributed in whole or in part in any way by any User, nor may it be lent or licensed for use. Under no circumstances may the Website be used for commercial purposes. It is expressly forbidden to modify, adapt, adapt, translate or otherwise modify the Website and the Material and create derivative works or improvements. Similarly, it is forbidden to disassemble, disassemble or otherwise attempt to obtain the source code of the Website, to reverse engineer (except to the extent permitted by law). It is also not allowed to create and / or publish a database containing significant parts of the Website without the prior express consent of the "redistance.com".
Based on the above, the User undertakes not to create a derivative work based on the content of the Website, not to copy, reproduce, republish, upload, modify, transmit, sell or exploit in any way in whole or in part the Website, its related software or Material. Furthermore, it undertakes not to index the Website, not to frame it with another website, not to insert it as a link for direct access from another website to its internal information, not to copy its location to another server by creating an image and not to promise a right to a third party from the Website, without the express prior written consent of "redistance.com".
Also, actions to circumvent or violate the security rules or content usage rules provided, implemented or enforced by any functionality (including but not limited to digital rights management functionality) contained on the Website are prohibited. It is forbidden to use the Website to access, copy, transfer, encode or retransmit content in violation of any law or rights of "redistance.com" or third parties, as well as to remove, conceal or falsify copyright statements, trademarks or statements of other exclusive rights of "redistance.com" or third parties affixed or contained in or accessed in conjunction with or through the Website.
It is forbidden to use the Website in any unlawful way, for any illegal purpose or in violation of applicable laws or regulations of Greek intellectual property law and relevant provisions of European and International Law.
Users by using the Website unreservedly accept, agree and agree that they will make lawful and appropriate use of it, in particular in accordance with the terms set forth herein.
It is a basic principle of the redistance.com's policy to respect and protect the intellectual property rights of third parties. If, however, the user considers that his/her intellectual property rights are infringed through the Website, he/she may inform the "redistance.com" by sending an e-mail to the e-mail address [email protected] specifying the part of the Website that he/she considers to be infringing his/her rights, as well as the reasons he/she considers to constitute the infringement.
Users accept and agree that they will make lawful use of the Website. Users indicatively and not restrictively undertake that by using the Website:
will not act in a way that prevents and / or makes impossible the smooth and / or lawful use of the Website and other websites linked to it by other users
will not act in such a way as to infringe the intellectual or industrial property rights of "redistance.com" or third parties (regarding the protection of intellectual property read Copyright Protection)
will not act in such a way as to mislead any third party as to the origin of the content of the Website and / or damage in any way the reputation of the "redistance.com".
will not install, promote and / or transmit in any way through the Website digital viruses and / or any other kind of harmful or destructive files and / or programs designed to destroy or limit the operation of any software or telecommunications equipment or prevent other users from using the Website,
will not install or promote in any way unsolicited or not expressly approved by "redistance.com" advertising messages in any form, unsolicited emails (spam) and generally will not promote unwanted information in any way
will not upload or transmit in any way material and information that they are not entitled to disclose under provisions of law or private agreements (e.g. confidential information)
shall not act in such a way as to infringe any rights or personality of third parties, and in particular in such a way as to cause harm to a minor;
will not interfere or endanger security or otherwise cause damage to the Website, the Material hosted on it, the source code of the software that constitutes it, the server where it is hosted and / or networks connected to or accessible through the Website or other websites connected to it.
will not take any action that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law
will not post or transmit any material with threatening, untrue, misleading, offensive, harassing, libelous, vulgar, immoral, scandalous, pornographic or blasphemous content. redistance.com will fully cooperate with all law enforcement authorities and fully comply with any court order requesting or ordering the disclosure of the identity of any person posting or transmitting such information and materials
will not collect e-mail addresses or other user information from the Website by electronic or other means and in order to make unsolicited commercial or other communication with them
will not upload, transmit, store or make available to the public in any way photos of third parties without their consent.
inform "redistance.com" as soon as they become aware of any illegal or prohibited use of the Website by third parties
It is expressly clarified that the use of the Website for advertising or offers by the user is prohibited, unless otherwise expressly agreed with "redistance.com".
Links to other sites
The Website may contain links to websites owned or operated by third parties other than "redistance.com". These links are provided only for the convenience of the User. "redistance.com" does not control and is not responsible for the operation, content, privacy policies or security of these sites. Indicatively, "redistance.com" is not responsible if third party websites:
violate the rights of a third party,
are unsafe or are inaccurate, incomplete or misleading;
contain viruses or other programs of a destructive nature.
"redistance.com" does not endorse the content or products or services offered on these sites and is not affiliated with the operators of these sites. Where the Website refers through "links" or hyperlinks to other websites, the owners and / or administrators of these pages bear full (civil and criminal) responsibility for the security, legality and validity of the content of their websites, excluding any liability of the "redistance.com", such as indicatively liability for infringement of intellectual and industrial property rights. If the User connects to these sites, he/she bears the sole risk for this connection and access, without any involvement of the "redistance.com".
Privacy & Personal Data Protection Policy
"redistance.com" takes the protection of your privacy and personal data very seriously and has taken all necessary measures to safeguard the security and confidentiality of information concerning visitors/users of the Website.
Please read carefully this Privacy and Personal Data Protection Policy of our Website in order to be informed about the information collected from you, when you visit it and when you use its online services, their use and your rights.
This Policy is subject to informing data subjects in accordance with Articles 13-14 of the EU General Data Protection Regulation 679/2016. If you have any questions about this Policy and in general about the way "redistance.com" collects and processes your personal data, please contact the Data Protection Officer of the store at: https://www.redistance.com/
What information does our Website collect?
1. Information collected automatically during your visit and interaction with our Website
The online store of "redistance.com" has informative content regarding the products available for sale. Therefore, simply browsing our website does not require the visitor to provide/enter personal data. However, just by visiting and browsing the Website https://www.redistance.com/ may automatically collect certain information that can identify you directly or indirectly, such as:
the Internet Protocol (IP) address of your computer,
browser type and operating system,
the web pages you visited immediately before and after your visit to the page,
the speed of the connection and information about the software programs installed on the computer,
basic server connection information, and
information collected through HTML cookies, Flash cookies, web beacons and other similar technologies (see "Cookies Policy" below).
2. Information you provide to us directly:
Information to serve your order
The visitor / user of the online store who wishes to purchase products through it, can create an account on the Website, entering his e-mail and password, or place an order as a visitor, by filling in the order form the following information:
Full name/company name
corporate VAT number
Contact phone number
Notes on the order (free text)
If the user wishes to send the products in details other than the billing information, he is also requested to fill in the following recipient details in the shipping form:
Full name/company name
Contact phone number
In case the Customer submits electronically a Withdrawal Request for the cancellation of the order and the refund of the money, "redistance.com" will collect for this purpose the bank account number of the Customer to which the refund will be made.
The customer chooses the payment method (credit/debit card, PayPal, bank deposit). In case he/she chooses to pay by credit/debit card or PayPal, he/she will be transferred to the respective electronic environment of Piraeus Bank/PayPal to declare his/her details. If the payment is made electronically to the Bank Account of the online store of "redistance.com", respectively the customer will be transferred to the banking environment of his own bank.
In case the visitor / user wishes to receive updates on the products of our online store, he is asked to enter his e-mail to be added to our contact list, after explicit consent and confirmation of his / her details (double opt-in).
For what purposes we use the information we collect
1. To contact you and serve your order:
We use the information we collect to fulfill our contractual obligations towards you under the distance sales contract, i.e. to send the products you have purchased from our online store, as well as to refund your money in case of withdrawal.
2. For statistical analysis:
3. For informational purposes
If the user explicitly declares his consent to sending a newsletter, we use his contact details (e-mail) to electronically send updates about our products.
When collecting information directly from you, we take appropriate care to ascertain which of the collected personal information relates to minors. In any case, if we find that we have collected any personal information from a minor under the age of 15 without verifiable parental consent in accordance with the provisions of the EU General Data Protection Regulation 679/2016 and Law 4624/2019, we will delete the information from our database as soon as possible. If you believe that we may have collected information from a minor under the age of 15, please contact the Data Protection Officer of the "redistance.com" store at: [email protected]
The legal capacity to draw up distance sales contracts is governed by the provisions of the Civil Code.
Recipients of information
The store "redistance.com" respects your right to protect your privacy and information about you and therefore uses this information for the aforementioned purposes. For this reason, it does not disclose, transmit or make your information accessible to third parties, unless this is absolutely necessary for the fulfillment of the aforementioned processing purposes. We may make information about you available to other companies, applications or persons in the circumstances set out below:
We may share with third parties aggregated information or information that does not directly identify you in order to be able to develop the content and services of our Website. Under no circumstances do we share your contact information with third parties.
We share your contact details with the courier company we work with, to process your order.
We use the company "Super Pop" to provide services related to the operation of our online store. The third party provider has access to the absolutely necessary information that identifies you only to perform the above tasks on our behalf and with explicit contractual commitments to protect your privacy and personal data.
We may share information about you to respond to court subpoenas, search warrants, court proceedings, court orders, legal proceedings, tax audits or other law enforcement measures by any competent authority, including the Data Protection Authority and Data Protection Supervisory Authorities of other Member States of the European Union, as well as to establish and defend our legal rights or to We refute claims against us.
Please note that third parties may independently collect data about you, including your IP address and information about the websites you visit and links you click, through cookies, link clicks or other means during your visit. For more information, see below under "Cookies Policy".
Information retention period
"redistance.com" keeps the personal data it collects through its Website for the absolutely necessary period of time for the fulfillment of the above processing purposes, as well as for its compliance with its legal obligations. If you withdraw your consent to the collection and processing of your personal data where requested, we will delete your data from our electronic and physical files, unless their retention becomes necessary in compliance with our legal obligation or for the exercise, establishment or defense of our rights or legitimate interests before the courts, tax or other authorities.
The security of your personal data is our absolute commitment. To achieve this, we apply all modern and appropriate for the purposes of processing technical and organizational measures, the response and adequacy of which we check at regular intervals, such as:
-SSL Protocol (Secure Sockets Layer): The SSL Protocol (Secure Sockets Layer) used by our Website is today the global standard on the Internet for the certification of websites to network users and for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been altered during transmission.
-Double opt-in process for the subscription of users to our newsletter.
Legal basis for processing
By visiting and browsing this Website you are requested to provide your explicit consent to the processing and disclosure of your personal data through the use of cookie technologies, from the relevant pop-up window and available settings. You are free to withdraw your consent at any time by modifying the respective consent settings, without prejudice to the lawfulness of the processing of your data on the basis thereof. The scope of your consent settings is set to be reset by the Website every fifteen (15) calendar days.
Regarding the information collected automatically from your browsing on our Website through the absolutely necessary cookies and based on our legitimate interest for the proper functioning of our website, please refrain from visiting it, if you do not wish to collect and process this information.
The data you provide in the context of ordering products and drawing up a sales contract with "redistance.com" are collected in the context of servicing our contractual relationship.
If you explicitly state to us that you wish to receive updates regarding our online store, we process your information on the basis of your consent and until its withdrawal. Your consent may be revoked at any time, without prejudice to the lawfulness of the processing of your data until then, by requesting your unsubscribe from our newsletter at the relevant link <unsubscribe> available in each newsletter, or by addressing a relevant request to the Data Protection Officer of "redistance.com" at the email address: [email protected]
You may exercise, where applicable, the following rights:
the right of access, to find out what data we process, for what purpose and their recipients,
the right to rectification, to correct any deficiencies or inaccuracies of your data,
the right to erasure (right to be forgotten), in order to delete your personal data from our records, provided however that their processing is no longer necessary or the retention of your data is not required in order to comply with our legal obligations or to defend our legitimate interests before the Courts,
the right to restrict processing, in case of questioning the accuracy of your data
the right to portability, to receive your data in a structured and commonly used format
the right to object, if you do not wish your data to be used for direct marketing purposes of our services, including objection to profiling. However, we inform you that "redistance.com" does not profiling on the basis of the personal data you provide to us through this Website for any purpose whatsoever.
To exercise your rights, please send a corresponding request to the Data Protection Officer of "redistance.com" at the following email address: [email protected]
"redistance.com" will make every effort to respond to any relevant request within thirty (30) days of receipt. However, if due to the complexity of your request or due to the volume of information it is not possible to satisfy your request within thirty (30) days, "redistance.com" undertakes to inform you within the above deadline in writing of the reasons for the delay and to make every effort to satisfy your request as soon as possible and in any case within two additional months. "redistance.com" reserves the right not to satisfy your request, in case it is deemed manifestly unfounded or excessive, informing you of the reasons for its non-satisfaction. In any case, you have the right to lodge a complaint with the Personal Data Protection Authority (www.dpa.gr).
What are cookies and why do we use them?
Cookies are small files stored by the server of the Website on the hard drive of the computer or other electronic device with which you visit our website. Cookies perform many functions, such as facilitating your browsing on the various Websites, storing your preferences and generally improving your browsing experience on each Website.
Cookies are unique to each web browser (eg. Google Chrome, Mozilla Firefox, Internet Explorer) and contain anonymous information about the websites you visit and the devices you use. Depending on the purpose they serve and the way they work, cookies are divided into different categories.
What cookies do we use?
"Strictly necessary cookies": The role of these cookies is to store information or gain access to already stored information on your device, for the sole purpose of carrying out the transmission of a communication over an electronic communications network or for the provision of the information society service explicitly requested by the user or subscriber.
The table below details the absolutely necessary cookies used by our Website, the retention time and the specific purpose they serve:
Technically necessary cookie that provides us with information about the IP address and location of users
"Performance (third party) cookies": These cookies collect aggregated, anonymous, statistical information about how you use the Website, such as the pages you visit most often, the page from which your visit came, the type of browser you use and others. The collection of this aggregated information cannot lead to the identification of the visitor.
The table below details the performance/third party cookies used by our Website, the retention time and the specific purpose they serve:
It is used by Google Analytics to identify users by collecting information in anonymous form, such as browser details, visitor origins and pages opened within the redistance.com We use this information to extract statistics and data that will help us improve our website.
Used by Google Analytics to check the rate of inflow of requests
It registers a unique ID that serves to record statistical data about how the visitor uses the website.
Facebook authentication, marketing, Facebook-specific cookies.
About Google Analytics (with anonymization function)
We use the anonymous data collected by cookies through Google Analytics to extract statistics and data that will help us improve our Website. No third-party providers are used to place ads, nor are any personally identifiable information collected.
You have the ability to completely block your data collection through Google Analytics by installing in your browser the add-on: https://tools.google.com/dlpage/gaoptout
How to control cookies through your browser
To manage and disable cookies, follow the relevant instructions per browser:
If you have any questions regarding this Policy or in general, regarding our activities regarding the protection of your personal data, you can contact the Protection Officer of "redistance.com" at the email address: [email protected]
Changes to this policy
"redistance.com" reserves the right to modify this Policy, always in accordance with the applicable rules of law on the protection of privacy and personal data. Visitors to our Website should read this Privacy and Personal Data Protection Policy at regular intervals to be informed about any change made, while "redistance.com" undertakes to make the necessary updates to its visitors and users by any appropriate means, in compliance with the conditions set by the General Data Protection Regulation of EU 679/2016 and national legislation.